On call, idiots
It’s already known that I hate people. Especially if they babble on about their problems after a call, here is an example of a call this morning.
Me: IT this is Wayne.
Caller: Hi, Mike.
This is where I do the face palm. WTF. Really. I don’t really mind if you don’t know my name and decide to make one up for me, but when I just stated my name to you. Fucking idiots!
Then comes the problem.
Caller: Basically what I’m trying to do is (print|fax|login|read|think|breath).
I hate it when the conversation starts with “Basically what I’m trying to do…” Because your most likely an idiot, you don’t know what your trying to do most of the time, and it’s most likely far from basic for your understanding.
What you need to do is shut up, listen to what I am saying, If I ask you to reboot the (machine|printer) and try again then please do it. I’m not trying to give you the run around, I want you off the phone as fast as possible by fixing your problem so you do not call back!